Dr. Neil GoldmanMay 15, 20203 min read"SPECS" MODEL: SPEEDHow to design the ultimate consumer experience beyond price. Consumer expectations continue to evolve. Credit unions must evolve with...
Dr. Neil GoldmanMay 14, 20204 min read"SPECS" MODEL: PERSONALIZATIONHow to design the ultimate consumer experience beyond price. This is the second in a series of five articles regarding the SPECS model...
Dr. Neil GoldmanMay 13, 20203 min read"SPECS" MODEL: EASEHow to design the ultimate consumer experience beyond price. To keep it short and sweet, we’ve created a series of articles to describe...
Dr. Neil GoldmanMay 12, 20204 min read"SPECS" MODEL: CONTROLHow to design the ultimate consumer experience beyond price. We’ve created a series of articles to describe each one of the components of...
Dr. Neil GoldmanMay 11, 20204 min read"SPECS" MODEL: SECURITYHow to design the ultimate consumer experience beyond price. SPECS is a business model designed as a guide to fueling organizational...