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"SPECS" MODEL: SPEED
How to design the ultimate consumer experience beyond price. Consumer expectations continue to evolve. Credit unions must evolve with...

Dr. Neil Goldman
May 15, 20203 min read
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"SPECS" MODEL: PERSONALIZATION
How to design the ultimate consumer experience beyond price. This is the second in a series of five articles regarding the SPECS model...

Dr. Neil Goldman
May 14, 20204 min read
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"SPECS" MODEL: EASE
How to design the ultimate consumer experience beyond price. To keep it short and sweet, we’ve created a series of articles to describe...

Dr. Neil Goldman
May 13, 20203 min read
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"SPECS" MODEL: CONTROL
How to design the ultimate consumer experience beyond price. We’ve created a series of articles to describe each one of the components of...

Dr. Neil Goldman
May 12, 20204 min read
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"SPECS" MODEL: SECURITY
How to design the ultimate consumer experience beyond price. SPECS is a business model designed as a guide to fueling organizational...

Dr. Neil Goldman
May 11, 20204 min read
27 views
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