Dr. Neil GoldmanMay 11, 20204 minSPECS MODEL: SECURITYHow to design the ultimate consumer experience beyond price. SPECS is a business model designed as a guide to fueling organizational inno...
Dr. Neil GoldmanMay 11, 20204 minSPECS MODEL: CONTROLHow to design the ultimate consumer experience beyond price. We’ve created a series of articles to describe each one of the components of...
Dr. Neil GoldmanMay 11, 20203 minSPECS MODEL: EASEHow to design the ultimate consumer experience beyond price. To keep it short and sweet, we’ve created a series of articles to describe e...
Dr. Neil GoldmanMay 11, 20204 minSPECS MODEL: PERSONALIZATIONHow to design the ultimate consumer experience beyond price. This is the second in a series of five articles regarding the SPECS model wh...
Dr. Neil GoldmanMay 11, 20203 minSPECS MODEL: SPEEDHow to design the ultimate consumer experience beyond price. Consumer expectations continue to evolve. Credit unions must evolve with the...
Dr. Neil GoldmanJan 26, 20206 minIt's Time to Disrupt Your CU's Maintenance Mindset.How can we recognize, reward and further engage our most valued, targeted members? A credit union client of ours recently sought to addre...