Dr. Neil GoldmanMar 312 minTapping into the Three Sources of MotivationYou can exponentially improve employee engagement by sharing the big picture, and helping each team member to understand their vital role...
Dr. Neil GoldmanMar 153 minPurpose … Flash … Light.How does your credit union stay relevant? How do you create distinction? How can you separate from the competition? A simple...
Dr. Neil GoldmanFeb 237 minThe "SPECS" Model: OverviewHow to design the ultimate consumer experience beyond price. These five components are designed to be a leader’s guide to simplify and...
Dr. Heather Backstrom, Consultant and Executive CoachFeb 183 minThree Essential Coaching Skills For Managers On any given day, the demands that managers face are enormous. Not only do they have to manage up to senior leaders; they have to manage...
Dr. Neil GoldmanJan 297 minCU Relationship Pricing - Problems over Profits?In the early 2000s, Goldman Consulting & Strategy (GCS), Inc. conducted numerous focus groups and research programs testing various...
Dr. Neil GoldmanJan 284 min2021: One Size Does NOT Fit AllIt’s 2021. It’s time for focus, and a question for every leader in the industry. What would happen if we stopped trying to be everything...
Dr. Neil GoldmanMay 16, 20203 min"SPECS" MODEL: SPEEDHow to design the ultimate consumer experience beyond price. Consumer expectations continue to evolve. Credit unions must evolve with...
Dr. Neil GoldmanMay 15, 20204 min"SPECS" MODEL: PERSONALIZATIONHow to design the ultimate consumer experience beyond price. This is the second in a series of five articles regarding the SPECS model...
Dr. Neil GoldmanMay 14, 20203 min"SPECS" MODEL: EASEHow to design the ultimate consumer experience beyond price. To keep it short and sweet, we’ve created a series of articles to describe...
Dr. Neil GoldmanMay 13, 20204 min"SPECS" MODEL: CONTROLHow to design the ultimate consumer experience beyond price. We’ve created a series of articles to describe each one of the components of...
Dr. Neil GoldmanMay 12, 20204 min"SPECS" MODEL: SECURITYHow to design the ultimate consumer experience beyond price. SPECS is a business model designed as a guide to fueling organizational...
Dr. Neil GoldmanJan 26, 20206 minIt's Time to Disrupt Your CU's Maintenance Mindset.How can we recognize, reward and further engage our most valued, targeted members? A credit union client of ours recently sought to...