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    Dr. Neil Goldman
    • May 11, 2020
    • 4 min

    SPECS MODEL: SECURITY

    How to design the ultimate consumer experience beyond price. SPECS is a business model designed as a guide to fueling organizational inno...

    6 views0 comments
    Dr. Neil Goldman
    • May 11, 2020
    • 4 min

    SPECS MODEL: CONTROL

    How to design the ultimate consumer experience beyond price. We’ve created a series of articles to describe each one of the components of...

    2 views0 comments
    Dr. Neil Goldman
    • May 11, 2020
    • 3 min

    SPECS MODEL: EASE

    How to design the ultimate consumer experience beyond price. To keep it short and sweet, we’ve created a series of articles to describe e...

    1 view0 comments
    Dr. Neil Goldman
    • May 11, 2020
    • 4 min

    SPECS MODEL: PERSONALIZATION

    How to design the ultimate consumer experience beyond price. This is the second in a series of five articles regarding the SPECS model wh...

    3 views0 comments
    Dr. Neil Goldman
    • May 11, 2020
    • 3 min

    SPECS MODEL: SPEED

    How to design the ultimate consumer experience beyond price. Consumer expectations continue to evolve. Credit unions must evolve with the...

    2 views0 comments
    Dr. Neil Goldman
    • Jan 26, 2020
    • 6 min

    It's Time to Disrupt Your CU's Maintenance Mindset.

    How can we recognize, reward and further engage our most valued, targeted members? A credit union client of ours recently sought to addre...

    12 views0 comments
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